Privacy Policy

This Privacy Policy explains what information Sunlife Pharmacies collects when you use sunlife.qa, and how we use it. Sunlife Pharmacies is a MoPH-licensed pharmacy chain in Qatar (license PH/2012/0001358), and this policy is written for our online store and our Qatar branches.

Information We Collect
Account and Order Information

When you create an account or place an order, we collect your name, phone number, email address, and delivery address, along with details of the products you order.

Prescription Information

For medicines that legally require a prescription, we ask you to upload a copy of your prescription at checkout. This is reviewed by our licensed pharmacy team to verify and fulfil your order in line with Qatar's MoPH regulations. We treat prescription and health-related information as sensitive, and only use it to review and complete your order.

Payment Information

Payments are processed through our payment provider. We do not store your full card details on our servers; the payment provider handles this in line with their own security standards.

Delivery Information

We share your delivery address and phone number with our delivery team or courier partners so your order can be delivered to you.

Cookies and Website Usage Data

Our website uses cookies to keep items in your cart, remember your language and preferences, and understand how visitors use the site (for example, which pages are viewed most). Some cookies may come from analytics or advertising tools we use to measure and improve the site. You can control cookies through your browser settings.

How We Use Your Information

We use the information above to:

  • Process and deliver your orders
  • Verify prescriptions for prescription-only medicines
  • Communicate with you about your order, such as delivery updates
  • Respond to questions you send us, including through customer support
  • Improve our website and product range
  • Send you marketing updates, only if you have opted in to receive them
Who We Share Your Information With

We share information with the parties needed to fulfil your order: our delivery team or courier partners, our payment provider, and our licensed pharmacists for prescription review. We do not sell your personal information to third parties.

Data Retention

We keep order and prescription records for as long as required under Qatar's pharmacy and commercial recordkeeping regulations, and account information for as long as your account is active or as needed to resolve disputes and enforce our agreements.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below. Some information, such as prescription and order records, may need to be kept for a period as required by law even after a deletion request.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in the law. We will post the updated version on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us through our Contact page or visit any of our branches.